Privacy Policy

What The Love Queen collects when you use it, why, and how long it's kept.

Who we are

Love Queen Psychic House is run by Katy D and StormJewel. For anything about your data, email privacyhere@thelovequeen.com.

If you just use the free readings

You don't need to give us your name or email to use the app. To keep the free readings fair and stop any one visitor overloading the app, we note your IP address and how many readings it has asked for.

Your device keeps a few small things so the app remembers you: that you've agreed to the entry page, and your first name if you've given it in any room. While the tab is open it also keeps your place in a reading and your birthday, so you don't have to type it twice. Closing the tab clears those two. None of this is a cookie, and clearing your browser's site data removes all of it.

We set one cookie of our own. It holds a random code, so we can count the free readings you've used before you make an account. The code doesn't say who you are, and we keep it only next to that count. It lasts 400 days, or until you clear your browser's cookies. Google Analytics and PostHog, listed below, set cookies too.

What you ask us

When you ask a question in a reading, it's sent to OpenAI, with your first name if you gave one, and OpenAI's AI writes the reading. OpenAI doesn't use it to train its models and deletes it within 30 days.

We also log the question itself, the room you asked it in, the time, and a random session code, to help us understand what people want from the app. We don't attach your account name or email to these logs, we keep them private, and we delete them after 90 days.

To check whether our readings help people and find what needs improving, we also keep a small sample of questions and replies, including follow-ups and the cards or runes drawn, for up to 14 days.

We use automatic checks to remove names and other identifying details before saving these review copies.

If you rate a rune reading, we keep your rating, any note you add, and which runes were drawn, for 90 days.

Names and birth dates you give the numerology and astrology rooms are used to work out your reading. We don't store them, with one exception – if you have an account, a saved numerology compatibility reading includes both first names. Otherwise, only your own device keeps them, as described above.

If you sign up for your gifts

Signing up needs your first name and email address. We use them to:

• send you a sign-in link (you never need a password)
• keep your name and gifts ready for when you come back
• send you emails your account needs, like sign-in codes and security notices
• send occasional Love Queen news, such as new spreads and features, as described in our Terms. You can unsubscribe in any news email or change your preference in Profile & Settings. You can still use your gifts after you unsubscribe. We keep your email address so we can respect your choice, along with any reason you chose to give. We delete unused unsubscribe links after a year.

You can choose to save your date of birth on your account. We use it for your biorhythms and to save you typing it in the rooms. You can change or remove it any time in Account details.

Your sign-in stays on your device until you haven't visited for 180 days.

If you ask for a sign-in link from a Tarot reading, we keep your question, any cards you drew, and what you talked about for up to 4 days. We use these details to help you carry on after you sign in. After 4 days we delete them, even if you haven't used the link.

Your saved readings

If you have an account, we save your tarot, rune, and numerology readings, your Daily Readings, and your chats with Katy so you can come back to them. Each saved reading holds what you asked, the cards or runes drawn, the replies, and your follow-ups. It's linked to your account, so we treat it as private.

Free accounts see their newest readings, and we keep the older ones too, so they're there if you join Moonbeam later. We keep up to 500 readings on each account, and after that the oldest are removed.

You're in charge of them. In My Readings you can choose "Stop keeping my readings" or "Delete all my readings".

If you join a paid plan

Stripe takes your payment. You type your card details on Stripe's own page, so we never see or store your card number. Stripe's privacy policy explains how it uses your details.

Stripe tells us which plan you're on, when you paid, and when your plan renews or ends. We keep those details with your account.

If you start a free trial, Stripe also gives us a code made from your card number. The code can't be turned back into your card number. We compare it with earlier trials so each person has one trial, and we keep a record of each trial.

If you're on the news email list, we tell Brevo whether you've had a trial, so we can send you the right emails.

If you speak your questions

Moonbeam members can speak a question instead of typing it. Your browser turns your voice into text, and your browser's maker, such as Apple or Google, may handle the audio. We only receive the words, and only once you send them.

If you report a problem

If you tap "Report a problem", we keep what you write, which room you were in, your screen size and browser, and the last error the app hit. It's emailed to us and stored for 90 days. If you're a Moonbeam member, we include your account email so we can reply. Other reports don't include your name or email. If you ask for help signing in, we also keep the email you give us so we can reply.

Who else handles your data

We never sell your data. A few services do work for us, and only for that:

• OpenAI writes the readings from your question and helps remove identifying details from development review copies (United States)
• Stripe takes payments and manages paid plans (UK and United States)
• Brevo sends our emails and holds the mailing list (EU). We keep your email address and account number there so we can find your account and help you if there's a problem.
• PostHog tells us which parts of the app get used (EU). It sets a cookie to recognise a returning visitor, never sees what you type or the readings you're given, and doesn't keep your IP address. Once you sign in, PostHog connects your visits to your account number, so we can see which parts of the app lead people to join. It never gets your name or email.
• Google Analytics counts visits to the app and how long people stay (United States). It sets cookies to recognise a returning visitor.
• Our web host stores the app and your account

Why we're allowed to use it

• Readings, saved readings and your gifts: because you asked for them
• Payments and your plan: because we need them to give you what you've paid for
• Payment records: because tax law requires us to keep them
• The one-trial check: our legitimate interest in stopping free trials being misused
• The overload limits, question log, problem reports and usage counts: our legitimate interest in keeping the app running and improving it

How long we keep things

• Usage records: as long as we need them to keep the app running fairly
• The free-reading count behind our cookie: 400 days
• Pending gift context: 4 days, whether claimed or not
• Logged questions and rune ratings: 90 days
• Private development review copies: up to 14 days
• Problem reports: 90 days
• Saved readings: until you delete them or ask us to delete your account
• Payment records: about six years, because tax law requires it
• Trial records, including the card code: until you ask us to delete your account
• Your name and email: until you ask us to delete them

Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email privacyhere@thelovequeen.com and we'll reply within a month.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Card art

The tarot cards are the original 1909 art by Pamela Colman Smith, now in the public domain. Where our card art comes from.

Last updated 7 November 2026. Terms