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Privacy Policy

What Love Queen collects when you use it, why, and how long it's kept.

Who we are

Love Queen is run by The Love Queen. For anything about your data, email privacyhere@thelovequeen.com.

If you just use the free readings

You don't need to give us your name or email to use the app. To stop any one visitor overloading it, we note your IP address and how many readings it has asked for that day. Those counts are deleted after two days.

Your device keeps a few small things so the app remembers you: that you've agreed to the entry page, and your first name if you've given it in any room. While the tab is open it also keeps your place in a reading and your birthday, so you don't have to type it twice. Closing the tab clears those two. None of this is a cookie, and clearing your browser's site data removes all of it. Google Analytics, listed below, does set cookies.

What you ask us

When you ask a question in a reading, it's sent to OpenAI, with your first name if you gave one, and OpenAI's AI writes the reading. OpenAI doesn't use it to train its models and deletes it within 30 days.

We also log the question itself, the room you asked it in, the time, and a random session code. We don't attach your account name or email, but your question may contain personal details you've typed. We keep these logs private and delete them after 90 days. They help us understand what people want from the app.

To check whether our readings help people and find what needs improving, we also keep a small sample of questions and replies, including follow-ups and the cards or runes drawn, for up to 14 days.

We use automatic checks to remove names and other identifying details before saving these review copies. These checks can miss details, so we treat the copies as private and limit access to people working on the app. OpenAI helps us check for identifying details.

These copies are separate from readings saved so you can continue after signing in.

If you rate a rune reading, we keep your rating, any note you add, and which runes were drawn, for 90 days.

Names and birth dates you give the numerology and astrology rooms are used to work out your reading. We don't store them. Only your own device keeps them, as described above.

If you sign up for your gifts

Signing up needs your first name and email address. We use them to:

Your sign-in stays on your device until you haven't visited for 180 days.

If you're offered a gift in the middle of a reading, we hold what you'd been asking about (your question, the cards drawn and the chat so far) for 4 days, so the gift can pick up where you left off. After that it's deleted, whether you've claimed it or not.

If you report a problem

If you tap "Report a problem", we keep what you write, which room you were in, your screen size and browser, and the last error the app hit. It's emailed to us and stored for 90 days. Your name and email aren't included.

Who else handles your data

We never sell your data. A few services do work for us, and only for that:

OpenAI is in the United States, so your question leaves the UK. It's protected there by the safeguards UK law requires for transfers.

Why we're allowed to use it

How long we keep things

Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email privacyhere@thelovequeen.com and we'll reply within a month.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Card art

The tarot cards are the original 1909 art by Pamela Colman Smith, now in the public domain. Where our card art comes from.

Last updated: 4 October 2026