Terms
The agreement between you and us when you use The Love Queen or join a paid plan.
Who we are
Love Queen Psychic House is run by Katy D and StormJewel. For help with your membership or a refund, email support@thelovequeen.com.
Using The Love Queen
You need to be 18 or over to use The Love Queen.
The Love Queen is for entertainment. AI writes many of the readings, using meanings written by our readers. A reading can be wrong, and it can't tell you what will happen. Please get professional advice on anything medical, legal, financial, or psychological, and please don't base important life decisions on a reading.
The Love Queen is for your own personal use. Please don't copy our art or writing, or try to break or overload the app. If you do, we can close your account.
Emails from The Love Queen
When you create an account, we'll email you when you need to sign in or when there's something important about your account, such as a payment or security notice.
We'll also send you occasional Love Queen news, such as new spreads and features. You can stop these emails any time using the Unsubscribe link in the email or in My Account under Profile & Settings. You can still sign in and use your account after you unsubscribe.
Paid plans
You pay for a plan by card through Stripe. The plan page shows what each plan gives you and what it costs before you pay. Prices are in US dollars and include any tax we have to charge. Your bank may add a fee for changing your money into dollars.
Your plan renews automatically every month or every year, depending on which you chose. We take the payment on each renewal date until you cancel.
Unlimited readings are subject to fair use. We may limit an account if a script is running it, or if its use is harming the app for other members.
Free trials
If we offer you a free trial of Moonbeam, it lasts 7 days. You add your card when you start, and you pay nothing during the trial. We email you before your first payment. If you don't cancel before the trial ends, we charge the monthly price, and your plan carries on every month until you cancel.
You can use a trial offer once. We check your card to keep to this. If that card has already had a trial on another account, we stop the new trial before you're charged.
Cancelling
You can cancel any time. Open My Account and choose Manage membership. You keep your plan until the end of the time you've paid for, and then you move to Free.
Changing your mind
You have 14 days from your first payment to change your mind and get a full refund. If you pay yearly, you also have 14 days after each yearly renewal. You don't need to give a reason.
To ask for a refund, email support@thelovequeen.com or send us the form further down this page. We'll refund the card you paid with within 14 days of hearing from you, and you won't be charged again.
Outside those 14 days, we don't refund payments you've already made. You still have your legal rights. If The Love Queen doesn't work as we said it would, tell us and we'll put it right or give you your money back.
Changes
We may change the app, our plans, and these terms. If we raise your price, we'll email you at least 30 days before, and you can cancel before the new price starts.
If a change makes your paid plan much worse, we'll tell you first. You can then cancel and get back the money for the time you haven't used. The same applies if we close a paid plan or close The Love Queen.
Our responsibility to you
We take reasonable care running The Love Queen, and sometimes it may be down or have faults. We're responsible for loss you could reasonably expect if we break these terms or don't take reasonable care. We aren't responsible for decisions you make after a reading, or for loss you couldn't have expected.
Nothing in these terms limits your legal rights, or our responsibility for anything the law says we can't limit.
Your data
Our privacy policy explains what we keep and why.
Our address
StormJewel's Psychics, c/o 21 Grenville House, Arbery Road, Bow, London E3 5DQ, UK
Complaints and the law
If something goes wrong, email support@thelovequeen.com and we'll reply within 14 days.
These terms are under the law of England and Wales. If you live somewhere else, you keep the consumer rights of where you live, and you can bring a claim in your local courts.
Cancellation form
You can copy this into an email. Any clear message telling us you want to cancel works too.
- To The Love Queen, support@thelovequeen.com
- I give notice that I cancel my contract for the supply of the following service: Moonbeam membership
- Ordered on:
- Your name:
- Your address:
- Date:
Last updated 7 November 2026